About us

The IT partner Texas businesses keep.

A San Antonio managed service provider for small and mid-sized Texas businesses — with a focus on healthcare and other industries where IT failures have consequences.

The company

Black Lab Solutions didn't start as a startup. We began as the internal IT operation behind three Texas care companies — Disability Services of the Southwest (DSSW), Lifespan Home Care, and CDS in Texas — running their infrastructure, help desk, and compliance obligations, and spun off as a separate company in November 2025.

The spin-out's first-year result: the group's overall IT budget came down by roughly $100,000, with 400+ workstations and 40+ servers under management across all three companies. All three are named with their written permission; we do not identify clients otherwise. That's the model we sell, proven on ourselves first — monitoring that pages us before your team notices, documentation you can inspect, and response targets written into every agreement.

Leadership

  • Adam Medders, Co-Founder & VP of Operations
    Adam MeddersCo-Founder & VP of Operations · CISSP · VCP · MCSE

    An IT and cybersecurity professional with over two decades across healthcare, managed services, application security, and technology leadership — from frontline support to executive IT roles, starting in 2005. Adam holds dual roles as VP of IT at Disability Services of the Southwest and VP of Operations at Black Lab, and runs support on one conviction: every end user should leave an interaction feeling heard, respected, and helped.

    Speaker, TAHC&H Annual Meeting
  • William Cochran, Co-Founder & VP of Strategy
    William CochranCo-Founder & VP of Strategy

    A software developer and AI enthusiast with nearly three decades of IT operations and software development experience spanning healthcare, banking, oil & gas, and higher education. William specializes in compliant solution development at speed — technology that meets the regulatory demands of highly regulated industries like home care while delivering measurable return on investment. He also serves as VP of IT Strategy & Solutions at Disability Services of the Southwest.

    Speaker, TAHC&H Annual Meeting

Where we work

We're based at 6243 IH-10 West in San Antonio and support clients across Central Texas — on-site when it matters, remote-first for speed the rest of the time.

Why the black lab?

A founder's black Labrador retriever in profile, attentive
A founder's black lab — and the company's occasional on-site inspector.

The best working dogs share a temperament: loyal, calm under pressure, and relentless about the job in front of them. That's the standard we hold our work to — steady, dependable, and there when you call. The bar is enforced in person: a founder's own black lab makes periodic office visits to confirm we're keeping our end of the deal while he does his job. The black lab isn't just a logo; it's the bar.

Find out where your IT really stands.

A confidential assessment of your network, security posture, and support experience — no cost, no obligation, and straight answers.